Frequently asked questions
Are your phones original?
Yes, 100% original. Every device is hand-inspected and fully tested on display, battery, cameras, network and charging before listing.
Are cash prices really negotiable?
Yes. Every price on the cash list is a starting point. Call or WhatsApp us with your offer and we will agree a fair price together.
How is the cash list organised?
iPhones and Samsungs that arrive in several grades appear once at the top with a condition switcher for Boxed Renewed, Ex-UK and Ex-US. Everything else is grouped into four budget tiers: everyday under 25K, mid-range 25 to 60K, premium 60 to 120K, and flagship above 120K. Every card keeps its condition or warranty badge.
What is the difference between Boxed Renewed, Ex-UK and Ex-US?
They are condition grades for the same model. Boxed Renewed arrives sealed with accessories, Ex-UK is a clean used unit tested for Kenyan networks, and Ex-US is a clean used unit from the US market. On the cash page you can switch between the conditions a model comes in and compare prices.
How does the installment plan work?
You pay a deposit when we deliver, then manageable weekly M-Pesa payments. Your first installment is due after a grace period.
What are the Partner Shop plans?
Partner Shop plans cover Boxed Renewed and Ex-UK iPhones with a 40% deposit and weekly installments over six months. They are completed at our town shop: book your visit on WhatsApp first, then come with your original National ID and a 3-month M-Pesa statement.
What does the Plan Finder do?
It is built for Lipa Pole Pole only. Set your weekly and deposit, and it returns the two closest plans from live stock, including higher-deposit options with lower weekly. If you are slightly off, it tells you exactly which slider to move and by how much.
How fast is the review?
Usually about 15 minutes after your application and documents are complete.
Where do you deliver?
Delivery is free within Nairobi County, Kiambu County, Nakuru Town, Mombasa Town, and select areas in Kajiado (Ngong, Kitengela, Rongai). For any other location, delivery is arranged at a fee quoted per location.
What are your opening hours?
We are open every day from 8:00 AM to 9:00 PM, including weekends and most public holidays.
What do I need to apply?
Your National ID, a 6-month M-Pesa statement, a clear selfie, and next-of-kin details.
What if the phone develops a fault?
Factory faults within 48 hours are exchanged free. Beyond that, we help you get it serviced at an authorized center.
Still have questions?
We are open daily 8am to 9pm. Ask us anything, no pressure.